Refund Policy

1. Nature of Our Products and Services

The Pedagogy Community® primarily offers non-tangible, irrevocable digital goods and digital access services, including recorded courses, live webinars, membership access, learning resources, and related educational services.

Because these are digital products and services delivered online, orders are generally considered final once the purchase is successfully completed and access is granted or the registration is confirmed.

2. General Refund Rule

We do not issue refunds for non-tangible irrevocable goods ("digital products") once the order is confirmed and the product or access has been delivered, activated, assigned, or made available in your account/dashboard.

We strongly recommend reviewing the training details, session type, duration, access period, and suitability before making a purchase.

3. Recorded Courses and Digital Trainings

Recorded courses, self-paced trainings, downloadable learning materials, and similar digital offerings are non-refundable once access has been provided.

Recorded courses remain accessible for the duration specified on the Platform or communicated at the time of purchase. As confirmed in our current learner access policy, recorded courses are generally available for 60 days from the date of purchase, unless otherwise specified.

Refunds will not be provided on the grounds of:

1. Change of mind after purchase;
2. Insufficient usage or non-usage of the course;
3. Failure to complete the training within the access period;
4. Lack of familiarity with the platform features;
5. Mismatch of learner expectations after access has been granted.

4. Live Webinars and Live Training Sessions

Registrations for live webinars and live training sessions are generally non-refundable once confirmed.

Since seats may be reserved, scheduling may be planned, and access may be provisioned in advance, we do not process refunds merely because a learner is unable to attend the live session.

In the event that a live webinar or training session is cancelled, postponed, or materially rescheduled by us, we may, at our discretion and where appropriate:

1. Shift your registration to a revised date;
2. Offer access to an alternative equivalent session;
3. Provide recorded access, where available; or
4. Offer any other suitable resolution as communicated by us.

Unless specifically communicated otherwise by us, cancellation or rescheduling by the learner does not entitle the learner to a refund.

5. Memberships

Membership purchases are non-refundable once activated.

Membership generally provides access to the wider recorded-learning ecosystem of the Platform for the membership period, which is currently designed to cover 1 year, unless otherwise stated.

Memberships typically include access to eligible recorded trainings and community features. Live trainings are not included in membership unless explicitly stated otherwise.

Refunds will not be issued because:

1. The membership was underutilized;
2. The learner did not attend sufficient trainings during the active period;
3. The learner later decided not to continue with the membership;
4. The learner expected live sessions to be included when they were clearly excluded.

6. Certificates and Completion-Related Issues

Certificates are issued according to the completion rules applicable to the specific training or course.

A refund will not be granted on the basis that a certificate was not generated where the learner has not completed the required modules, assessments, quizzes, or other completion criteria.

As stated on the Platform, certificates may require successful completion of all modules and, where applicable, achievement of the required qualifying score. Learners are advised to carefully review and complete all required steps before requesting support.

7. Technical and Access Issues

If you experience any genuine issue in receiving, accessing, streaming, or downloading a product purchased from us, we recommend contacting us immediately for assistance.

Refunds are not automatically granted for technical issues unless the issue is verified by us and cannot be reasonably resolved within a suitable support period.

Before requesting a refund-related review for access issues, learners are expected to:

1. Confirm that they are using the correct registered email ID;
2. Check whether the purchase was made through another email/login method;
3. Use available login recovery options such as Forgot Password, Google login, or Apple login where applicable;
4. Ensure that their device, browser, internet connection, and app/platform version are compatible and updated.

If the issue remains unresolved after reasonable troubleshooting and support intervention, we may review the matter on a case-by-case basis.

8. Duplicate Payments or Incorrect Charges

If you believe that you have been charged more than once for the same transaction, or if there has been any payment processing error, please contact us promptly with your payment details and transaction reference.

Genuine duplicate or excess charges verified by us may be adjusted, credited, or refunded, as applicable.

Please note that temporary holds, gateway delays, bank-side processing lags, or auto-reversals may sometimes occur and may not amount to an actual completed charge.

9. Cases Where Refunds Are Not Applicable

Refunds will generally not be processed in the following situations:

1. Where the learner has changed their mind after purchase;
2. Where the learner has failed to attend a live session;
3. Where the learner has not completed the course in time;
4. Where the learner has not met certificate eligibility criteria;
5. Where the learner has failed to use the correct login credentials;
6. Where the product or training details were clearly stated before purchase;
7. Where the learner is dissatisfied for subjective reasons after access has already been granted.

10. Exceptional Cases

While our general policy is that purchases are non-refundable, we reserve the right to review exceptional situations at our sole discretion.

Any such review or goodwill resolution by us shall not create a precedent, obligation, or continuing right to refunds in future cases.

11. Relationship with Other Policies

This Refund Policy should be read together with our Terms of Use, Privacy Policy, and any training-specific conditions displayed at the time of purchase.

In the event of any conflict between this Refund Policy and any specific training or membership terms clearly displayed at the time of purchase, the more specific policy or communication may apply.

12. Contact Us for Any Issues

If you have any questions about this Refund Policy, or if you are experiencing any issue with receiving, accessing, or downloading your purchased products, please contact us at:

info@thepedagogycommunity.org