Refund Policy

1. Nature of Our Products and Services

The Pedagogy Community® primarily offers non-tangible digital goods and digital-access services, including recorded courses, live webinars, memberships, downloadable resources, certificates, assessments, and related educational services.

Because these offerings are delivered digitally and access may be provisioned immediately after purchase, orders are generally treated as final once the purchase is successfully completed and access is granted or the registration is confirmed.

2. General Refund Rule

As a general rule, we do not issue refunds for digital products or digital-access services once the order is confirmed and the product, course, registration, or access has been delivered, activated, assigned, or made available in your account/dashboard.

We strongly recommend that you review the training details, session type, access period, format, schedule, and suitability before making a purchase.

3. Recorded Courses and Self-Paced Digital Trainings

Recorded courses, self-paced trainings, downloadable learning materials, and similar digital offerings are non-refundable once access has been provided.

Recorded courses remain accessible for the duration specified on the Platform or communicated at the time of purchase. As currently communicated on the Platform, recorded courses are generally available for 60 days from the date of purchase, unless otherwise specified.

Refunds will generally not be provided on the grounds of:

1. change of mind after purchase;
2. insufficient usage or non-usage of the course;
3. failure to complete the training within the access period;
4. lack of familiarity with platform features;
5. subjective dissatisfaction after access has already been granted.

4. Live Webinars and Live Training Sessions

Registrations for live webinars and live training sessions are generally non-refundable once confirmed.

Since seats may be reserved, schedules may be planned, and access may be provisioned in advance, we do not process refunds merely because a learner is unable to attend the live session.

If a live webinar or training session is cancelled, materially rescheduled, or otherwise not delivered by us, we may, where appropriate and at our discretion:

1. move your registration to a revised date;
2. offer access to an equivalent alternative session;
3. offer recorded access, where available; or
4. offer a credit or refund, where we determine that no suitable alternative is available.

Unless expressly communicated otherwise by us, cancellation, non-attendance, or scheduling issues on the learner’s side do not entitle the learner to a refund.

5. Memberships

Membership purchases are non-refundable once activated.

Membership generally provides access to the wider recorded-learning ecosystem of the Platform for the membership period, which is currently designed to cover 1 year, unless otherwise stated.

Memberships typically include access to eligible recorded trainings and related membership features. Live trainings are not included in membership unless explicitly stated otherwise.

Refunds will generally not be issued because:

1. the membership was underutilized;
2. the learner did not attend enough trainings during the active period;
3. the learner later decided not to continue with the membership;
4. the learner expected live sessions to be included when they were clearly excluded.

6. Certificates, Assessments, and Completion-Related Issues

Certificates are issued according to the completion rules applicable to the specific training or course.

A refund will not be granted on the basis that a certificate was not generated where the learner has not completed the required modules, assessments, quizzes, assignments, or other completion criteria.

As communicated on the Platform, certain certificates may require successful completion of all modules and, where applicable, achievement of the required qualifying score. Learners are advised to carefully review and complete all required steps before requesting support.

7. Technical Issues and Access Problems

If you experience a genuine issue in receiving, accessing, streaming, or downloading a product purchased from us, please contact us promptly for assistance.

Refunds are not automatically granted for technical issues unless the issue is verified by us and cannot be reasonably resolved within a suitable support period.

Before requesting a refund-related review for access issues, learners are expected to:

1. confirm that they are using the correct registered email ID;
2. check whether the purchase was made through another email or sign-in method;
3. use available recovery options such as Forgot Password, Google login, or Apple login where applicable;
4. ensure that their device, browser, internet connection, and app/platform version are compatible and updated.

If the issue remains unresolved after reasonable troubleshooting and support intervention, we may review the matter on a case-by-case basis.

8. Duplicate Payments, Billing Errors, and Unintended Charges

If you believe that you have been charged more than once for the same transaction, or if there has been any payment processing error, please contact us promptly with your payment details and transaction reference.

Genuine duplicate or excess charges verified by us may be adjusted, credited, reversed, or refunded, as applicable.

Temporary payment holds, gateway delays, bank-side processing lags, or auto-reversals may sometimes occur and may not amount to an actual completed charge. In such cases, timelines may depend partly on the payment processor or banking institution involved.

9. Cases Where Refunds Are Generally Not Applicable

Refunds will generally not be processed in the following situations:

1. where the learner has changed their mind after purchase;
2. where the learner has failed to attend a live session;
3. where the learner has not completed the course within the available access period;
4. where the learner has not met certificate eligibility criteria;
5. where the learner failed to use the correct login credentials or sign-in method;
6. where the training, access period, or product details were clearly stated before purchase;
7. where dissatisfaction is based on subjective preference after access has already been granted.

10. Exceptional Cases and Platform Discretion

While our general policy is that purchases are non-refundable, we reserve the right to review exceptional situations at our sole discretion.

Any goodwill resolution, special refund, credit, or adjustment offered by us in a particular case shall not create any precedent, continuing right, or obligation for future cases.

11. Relationship with Other Policies

This Refund Policy should be read together with our Terms of Use, Privacy Policy, and any training-specific or membership-specific conditions displayed at the time of purchase.

In the event of any conflict between this Refund Policy and any specific training or membership terms clearly displayed at the time of purchase, the more specific communication may apply to that transaction.

12. Applicable Law and Consumer Rights

This Refund Policy is intended to operate subject to applicable law. Nothing in this Policy is intended to limit or exclude any non-waivable rights that may be available to you under applicable consumer protection law.

Where a verified payment issue, deficient access, or non-delivery on our side is established and applicable law requires a remedy, we may provide an appropriate resolution in accordance with law and the facts of the case.

13. Contact Us for Refund or Access-Related Issues

If you have any questions about this Refund Policy, or if you are experiencing any issue with receiving, accessing, or downloading your purchased product or service, please contact us at:

info@thepedagogycommunity.org